V2 Mall Ambikapur is committed to addressing customer concerns promptly and fairly. If you have a complaint or grievance regarding a purchase, service, or your experience with us, please follow the process below.
How to Raise a Grievance
You may raise a grievance through any of the following channels:
- • Email us at info@v2mallambikapur.in
- • Call us at +91 99999 99999
- • Submit through our Contact Form
- • Speak to the floor supervisor or billing counter in-store
Resolution Timeline
We aim to acknowledge all grievances within 48 hours and provide a resolution or clear next steps within 7 business days.
Escalation
If you are not satisfied with the resolution provided, you may request escalation to store management by referencing your original complaint through the same contact channels.
Grievance Officer
For unresolved matters, you may write to our designated Grievance Officer at info@v2mallambikapur.in with the subject line "Grievance Escalation".